Use Cases for Call Recording
Financial Sector
Financial institutions need to provide prove for any orders placed or any contracts closed during a phone call.
Judiciary and Health Care
Professionals providing consulting services in legal matters or health care may be liable for miscounselling and a recording of the phone call could help to document the conversation.
Call Center
Call centres may need to demonstrate to their clients that the quality of their customer communication is indeed high.
Emergency Hotlines
Operators of emergency phone numbers (police, fire brigade, ambulance) are legally required to record any emergency calls.
Taxi Operators and Pizza Delivery Services
Taxi operators or pizza delivery services may find it useful to document their calls for later reference.
Phone System Maintenance
Phone system maintenance and installation personnel can use the device to find any faults quickly.